Contact Us
Contact Us
Questions about sizing, an order on its way, or a return? Email us — we read every message and reply within 1 business day.
Get in touch
Email: support@shopsereine.com
Customer support: Monday to Friday, 9:00 am to 5:00 pm Australian Eastern Time (AEST/AEDT, Sydney), closed weekends and public holidays — a real person replies to every email within 1 business day.
We reply within 1 business day. Messages that arrive over the weekend are answered on the next business day.
Business details
Store name: Sereine
Company name: UNFILTRD
Company number (KVK): 42151712
Company address: Naaldwijkstraat 23, 3061 PG Rotterdam, Netherlands
Warehouse address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: support@shopsereine.com
Customer support: Monday to Friday, 9:00 am to 5:00 pm Australian Eastern Time (AEST/AEDT, Sydney), closed weekends and public holidays — a real person replies to every email within 1 business day.
What to include
To get you a straight answer first time, please include your order number (it's in your confirmation email) and, for anything faulty or incorrect, a photo of the item.
Common questions, answered faster
- Where's my order? Check your tracking link, or our Track Your Order page.
- What size am I? See our Size Guide, or email us and we'll help you choose.
- How do returns work? See Returns & Exchanges — email us first and we'll take it from there.
- Shipping costs and delivery times: Shipping & Delivery.
- Everything else: our FAQ.
Prefer a form? Use the form below — it reaches the same inbox.